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Warranty Period:
  • Mod: 6 months
  • Tank: 3 months
  • Pod (Battery Part): 3 months
Once opened and used, accessories like Cartridges, Cotton, Coils, etc. will not be eligible for returns or exchanges without valid reasons.
Quality Issues

If the product has manufacturing defects, non-human-induced damage, or any issues affecting its normal usage, you can apply for warranty service.

After-sales Support
  • If you discover any quality issues with the product, please immediately contact the store of purchase and follow their guidelines for returns or exchanges.
  • If you're unable to reach the store, you can provide the purchase receipt (or proof), clear photos or videos displaying the product issues, as well as photos of the anti-counterfeit code. Then, contact the manufacturer: You can send the product to the manufacturer in China for repairs or replacement.
Shipping Charges
  • For product issues within the warranty period, our company will cover the cost of shipping the product back from China to the customer's destination country.
  • For products outside the warranty period, all costs will be borne by the customer.
  • Products issues caused by human factors are not covered by any form of after-sales support.
  • Loss or damage of packages during transportation to the manufacturer will not be covered by any form of after-sales support.
  • Damage to products due to natural disasters such as earthquakes or force majeure is not covered by any form of after-sales support.
  • Products differing from promotional images due to color discrepancies or manufacturing variations are not covered by any form of after-sales support.
  • For issues related to product logistics, please contact the logistics company directly.